Key Summary: As someone who has waited on hold or repeated details to multiple agents, it's clear how broken customer experience can feel. Low customer satisfaction, high churn rate of the human agents, lengthy

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As someone who has waited on hold or repeated details to multiple agents, it's clear how broken customer experience can feel. Low customer satisfaction, high churn rate of the human agents, lengthy

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  • As someone who has waited on hold or repeated details to multiple agents, it's clear how broken customer experience can feel.
  • Low customer satisfaction, high churn rate of the human agents, lengthy

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Low customer satisfaction, high churn rate of the human agents, lengthy